How to Order
Frequently asked questions
Process, timing, and what to expect when booking with us.
What's the process from inquiry to install?
Three steps. First, browse our work and message us with event details. Second, we send a custom quote within 1-2 days. Third, you confirm date and we install on-site. We handle everything from delivery to removal.
How long does setup take on event day?
Most installations take 2-4 hours. Complex multi-section setups (full venue decor, ceiling installations, photo zones combined) may take 4-6 hours. We arrive before your event timeline starts.
Do you handle setup and removal?
Yes. We deliver, install, and remove. You don't lift a thing. Setup happens before guests arrive; removal after the event ends.
What's your turnaround for last-minute requests?
We can sometimes accommodate 2-3 day notice for smaller projects. For full installations, 1-2 weeks ahead is ideal. Message us with your timeline — we'll be honest about what's possible.
What if weather affects an outdoor event?
We coordinate with you on backup plans. Helium balloons can shift to indoor placement; outdoor installations have weatherproof options. We discuss contingency at quote stage.
Are there minimum project sizes?
We focus on premium installations — typically projects start around $500-700 in materials. For elevated home events at this level, message us with your vision.
Can I see past work before booking?
Yes — visit our portfolio page or our Instagram @marinaballoons.events for daily project highlights. We're happy to share specific past projects similar to your event.